Publication #3

The first book chapter I authored. Glad to contribute to this work and the opportunity provided by Dr. An, and thank you to the co-work and help of Dr. Hong.

Basic Info

Chapter Title: AI in the Evolving Workplace

Book: Artificial Intelligence in Social Work: Bridging Technology and Humanity

Authors: Guo, P., Hong, P.Y.P.

Published Date: 14 June 2026

Link DOI: https://doi.org/10.1007/978-3-032-18443-6_18

Abstract

Since the eighteenth century, societies have undergone successive industrial revolutions, each reshaping labor markets through disruptive technologies. From steam engines and electrification to digitalization, these shifts have altered how work is organized and valued. Today, artificial intelligence (AI) is emerging as the hallmark of a new era. Unlike past technologies, AI not only replaces repetitive tasks but also introduces algorithmic systems for monitoring, management, and decision-making that redefine the structure of work itself. These developments create both opportunities and risks, raising critical questions about employment stability, workers’ rights, and social equity. This chapter examines AI’s impact on labor markets, workplace structures, and workers’ rights, highlighting job polarization, algorithmic management, and workplace surveillance. It also explores how social workers can respond by advocating for technological fairness, supporting displaced workers, and engaging in policy and ethical debates, positioning the profession to help shape a more just and inclusive AI-driven workplace.